在本课程中,您已经了解了importance of professionalism. The National Association for the Education of Young Children (NAEYC), the largest professional organization in the field of early care and education, has developed The Code of Ethical Conduct to guide professional behavior. NAEYC has also developed an accreditation process that includes a self-study for early care and education programs to examine how well their program addresses the NAEYC standards for high-quality care and education in programs for young children. The National After School Association (NAA) provides a set of core knowledge and competencies for individuals who work in after school/school-age care environments. The NAA also promotes a Code of Ethics that those working in after school programs should be familiar with and follow in their work with youth and families.

作为方案领导者，您希望您的计划不断改进，努力成为儿童和家庭可以成为最好的。您希望您的员工期待在成年人正在学习和生长的积极，关怀环境中工作。yabo电子游艺您对专业行为的高标准和期望将积极影响您为儿童和青少年提供的护理质量。

专业and Indicators of Program Quality

When you reflect upon indicators of professional behavior you can see their connection to program quality. As a leader your staff will look to you and treat you differently than each other. There may be days when you feel the staff don't like you, but at all times you need to conduct yourself in such a way that staff and families will always respect you. Your professional behavior will demonstrate your respect for others and in turn, others will respect you. You may have to give difficult information or share disappointing news. This is never easy, but it can be done respectfully with care and sensitivity.

Programs that are continuously changing, growing, and striving to provide the highest-quality programming have strong leaders guiding the way. T & Cs and program directors are responsible for guiding staff to continuously improve the quality of the program. These are a few professional behaviors adapted from the Division for Early Childhood of the Council for Exceptional Children (DEC) Recommended Practices that may contribute to this mission (your program may emphasize others):

• 承诺在法规，做法，道德规范和行业标准中工作。
• Demonstrate knowledge of applicable state and agency regulations with respect to such issues as eligibility for services, confidentiality, reporting of child abuse, and others.
• Stay current on the latest research and technology.
• Become skilled at communication, conflict resolution, working with difficult people, ensuring personal safety, setting professional boundaries, and understanding limitations.
• Create a program environment that values openness and collaborative decision-making so staff members are invested in program quality.

T & Cs will be welcome when they engage in professional behaviors that open the door to collaboration:

• Build relationships with teachers (without a trusting relationship, teachers will not be open to feedback).
• Listen carefully to staff and program managers-check for understanding.
• Ask nonjudgmental, probing questions and make statements that extend conversations ("Tell me more about what you are thinking").
• Be comfortable with silence during conversations.
• 使用目标，观测数据在员工培训期间通知您的讨论（“我注意到您希望我在故事时观察您。您的目标是在故事阅读中向孩子们提出更多问题 - 我一直在读取，你今天提出了三个问题”）。

Always remember that as a leader and evaluator, you set the tone-your attitude and professional behavior impacts how staff, children, and families feel when they walk into your program. Address issues as they arise, but always remain professional in your interactions.

参与员工，家庭和社区合作伙伴，以提高计划质量

As a professional in the field of early care, education, and youth development, you are integral to building partnerships that will enhance the program's quality. Your team extends to staff, families, and community partners. Program managers and training & curriculum specialists must be adept at working collaboratively with these stakeholders in order to build a strong program.

Families:You serve as a model for the staff in how you treat families who have children enrolled in the program. You are the best source for new staff to learn how to interact with families. Addressing professional behavior with families should be part of the written mission, values, and policies of the center. Child-care educator Gigi Schweikert describes partnering with parents as "a mutually respectful relationship in which parties take accountability for their responsibilities and work together to define and change the organization based on a common goal." Welcoming parents and other family members during drop off and pick up time is essential. Professionals seek out parents' input in order to improve program services. You must be present and ask questions. As a program leader, you can elicit parent input by providing them with meaningful ways to be involved (e.g. volunteer on the program advisory board, plan events for parents, invite them to complete feedback surveys that will help shape program goals). Support staff to become family-centered in their practice. Staff members may have experience teaching or caring for children and youth but may not have much experience forming meaningful partnerships with parents.

社区伙伴:As a program leader, it is important to build professional relationships with community members, who can be wonderful allies for your program. Joining a professional group (for example, a child care directors group, an NAEYC local affiliate, or an interagency council) can open partnerships and shared resources. Professional behavior includes being collaborative with others in the community who also seek to provide high-quality services for children. Forming partnerships to advocate for children and youth in your own community and in the country is an important professional activity. You need to be able to speak about your program to others and to work to access resources for your staff, children, and families.

Evaluating and Setting Goals for Continuous Program Improvements

培训与课程专家是该计划的优势和需求。计划改进的工作是连续的。正如您为孩子们设定了持续进展的目标，因此整体计划目标也应关注持续改进。与员工，家庭和社区合作伙伴合作，为您提供广泛的利益攸关方网络，他们可以帮助您评估该计划并加强它。庆祝您收到的积极反馈并与工作人员和主管分享。随着正面反馈以及您还将收到有关需要改进的程序的各个方面的信息。承担否定反馈并使用它以便与员工和家人设置计划目标，表明您对评估有专业态度，并将直接使用工作人员，家庭和其他利益相关者的反馈来改善计划服务。

Receiving negative information and complaints。As a professional in a management position, you must be able to listen and remain calm when hearing from someone who is dissatisfied about the program or a decision you have made. Regardless of how others react, you must remain calm. You understand that becoming defensive will not help the situation. Dealing directly with difficult information (complaints) is hard, and you may need to process particular situations with your supervisor or another trusted colleague from outside your program. As a leader, you understand that hearing negative information or complaints and following through to address them is a way to improve program quality.

Summary

专业性是您所做的日常工作的一个重要方面。您的积极语调，尊重沟通，反馈的开放性（积极和消极）以及不断努力向儿童和家庭提供高质量方案的承诺是您可以做的最重要的工作。作为领导者，您将与您的直接工作场所和社区合作伙伴建立个人联系。它难以始终保持专业的态度，但是你在这个领域的领导力决定了你的节目的质量是“只是好”或儿童和青年的特殊中心。

Program Quality