Teach

The Importance of Communication

积极的沟通也许是最具美味l tool that staff can use with families. Good communication helps to inform, reassure, and engage families. A single conversation, positive or negative, can set the tone for a family’s opinion of classroom staff, so it is essential to emphasize the importance of effective communication.

Positive communication and relationships with families help to build trust. Trust is an important part of helping to make sure that you (a) maintain partnership with families and (b) work as a team with families to help children meet their goals. Trust between families and staff makes parents feel good about the program and its ability to meet their child’s needs. In your role, you should prioritize creating and maintaining trust withall家庭。

在您的计划中，应该有一个特定的计划在全年中如何聘请家庭。虽然家庭的参与是自愿的，但通过积极鼓励参与，您的工作是您的工作。计划活动应反映家庭的利益并激励他们参加。此外，您的计划可能有一个家庭参与委员会。本委员会由鼓励沟通和参与加强和支持儿童和家庭福祉的目标的家庭成员组成。本委员会是您的计划和资产，员工和员工作为家庭可以讨论问题或疑虑，并建议改善家庭满意度和参与的变化。请参阅您的计划的政策，以确定您在创建计划增加家庭参与方面的角色。

A strong partnership between staff and families is built on positive communication. Positive communication skills help to make sure that (a) accurate information is shared, (b) expectations are shared, and (c) trust is established. As a trainer or coach, you will need to help staff develop communication skills, which are especially important when concerns arise. There are two important things to consider when helping staff and families resolve concerns: the level of urgency of the concern and the ability of the people involved to communicate well. Even when the problem seems small, if families and staff are not able to communicate effectively, the problem can be difficult to resolve.

当问题出现问题时，您需要收集有关关注的信息，因此您了解真正的问题是什么以及如何支持所涉及的人之间的通信。您可能需要与家庭，工作人员和管理员见面。与家庭和工作人员的会面可以允许每个人分享他们的感受并就决议计划达成一致。

When family members voice a concern that is not easily resolved, necessary paperwork must be completed. You will need to help staff learn how to complete this documentation and remind them of this responsibility when concerns arise. Classroom staff may need administrative assistance. Some staff members will be more likely to seek help than others, and it will be important for you to communicate appropriate times to bring a matter to your attention. You are in an important position to not only help resolve concerns between families and staff members, but also to help teachers gain skills to use in the future. When you have the opportunity to talk with staff members about a concern, help the staff member (a) process his or her emotions, (b) think about the family’s position on the matter, (c) think about the causes of any misunderstandings, and (d) to empathize with the child and family.

找到与家庭沟通的“正确的”时间

虽然全年与家人的沟通应该在进行中，但您应该帮助工作人员了解与家庭的某些对话的适当时间。例如，想象的工作人员正在与孩子纪律问题。工作人员可能会觉得在拾取时间讨论这一点是适当的。然而，这种方法不允许父母为谈话做好准备。与员工谈论难以谈话的工作人员：如何计划这些对话将如何进行计划？他们最能发生的地方和时间？谁会参与？当工作人员需要与家庭讨论严重问题时，应安排正式讨论。这将最大限度地提高所有各方对结果满意的可能性。父母将尊重并能够在一个专注于结果和协作的环境中准备。 This kind of outcome cannot occur at the end of the day during pick up.

Conducting an Individual Conference

At times there will be reason for staff members to have an individual conference with a family member. This may be to discuss a child’s development or behavior issues or just as a routine check-in. Whatever the reason, remaining positive and respectful are crucial for staff members to conduct conferences. Your role is to prepare staff members before conferences and to provide support throughout, in some cases you will be involved in the conference and in other cases, you will not be present. You should help staff members in the following ways:

The family conference is a great way to strengthen the family partnership. It gives family members personal attention and allows them to freely discuss their child’s development, progress, difficulties or successes. A positive family conference will create a bond between staff members and the family members, which may make the family feel comfortable in discussing their child in the future.

模型

您是员工的榜样。您的沟通技巧可以在您的程序中产生差异。您可以做些促进良好沟通的事情包括：

1. Provide specific and factual information (example: I saw Pedro sitting quietly during circle time today!)
2. Ask questions (example: Are you concerned about something?)
3. 释义(example: If I heard you correctly, you are worried that the other children aren’t treating Mia nicely.)
4. 鼓励这个人继续说话（例如：告诉我更多关于让你认为琼斯女士不喜欢安东尼的事情。）
5. 想想这个人的观点（例如：认为“这母亲即使我不同意她在说的话，也希望她的儿子最好。”）
6. 尊重文化和家庭通信差异（例如：询问父母如何，以及他或她希望沟通的方式。）

It is important that you also model fair behavior when talking about families when they are not around. It is easy to become defensive or critical of others. It is also natural for staff members to want to “vent” about families to someone who will understand. But staff members should hear you speak positively about families to demonstrate your respect for families. Even though you may not agree with a family member’s behavior or you may be frustrated with a family situation, speaking negatively about family does not help the situation. Instead, you can model empathy by talking about what the concerns are and what you are able to do to help.

家庭成员可以对与孩子经历相关的因素变得情绪化，特别是当家庭不信任员工或沟通有问题时。工作人员可能难以应对家庭成员的情绪。这样的情况可能是您建模良好互动技能的理想时间。在响应情绪时，你应该有两个重要的事情：识别这个人的感受并承认感受。这验证了这个人的感受。在处理他人的情绪时，避免情绪反应。它很容易被防守或冒犯，但仔细思考你的反应将减少这个问题变得更加激烈的机会。例如，考虑一下母亲在会议期间生气。她开始大喊大叫，并指责员工无能。收集一些信息（使用上述提示）后，您可以说，“女士 Adams, it seems like you’re upset that Kamaya isn’t making the progress that you hoped she would. I understand why you feel this way, and we’re going to talk about what we can do as a team to help.”

Observe

Families want to be engaged and involved in your program. This video has a two part structure: you will hear from families and then you will hear from a Training & Curriculum Specialist about how you can engage families in your role. The Training & Curriculum Specialist in the first video refers to a program that they use in their center to engage families. (“WIN - Why I’m Needed”). Does your program have any programs that help families understand how valued they are in your program?

Engaging Families: Training and Curriculum Specialist's Role

聘请家庭：当担忧出现时