沟通的重要性

An essential component of family engagement is the use of strong communication strategies. Positive communication is perhaps the most powerful tool that staff can use with families. Good communication helps to inform, reassure, and engage families. A single conversation, positive or negative, can set the tone for a family’s opinion of classroom staff, so it is essential to emphasize the importance of effective communication. Communication and engagement support the development and learning of families’ children, strengthens their competence as parents, and provides a source of comfort and support in times of need.

与家庭的积极沟通与关系有助于建立信任。信任是帮助确保您（a）与家庭和（b）作为一个家庭的团队合作，以帮助孩子们满足其目标的团队，这是一个重要的部分。家庭和工作人员之间的信任使得父母对该计划感到愉快及其满足孩子需求的能力。在您的角色中，您应该优先考虑创建和维护信任全部families.

在你的程序中,应该有一个特定的plan as to how to engage families throughout the year. Though families’ participation is voluntary, it is your job to make them feel welcome by actively encouraging involvement. Program activities should reflect families’ interests and motivate them to participate. Additionally, your program may have a family involvement committee. This committee is composed of family members who encourage communication and involvement with the goal of strengthening and supporting the well-being of children and families. This committee is a resource and asset to your program and the staff as families may discuss issues or concerns and suggest changes to improve family satisfaction and involvement. Refer to your program’s policies to determine your role in creating a plan to increase family involvement.

A strong partnership between staff and families is built on positive communication. Positive communication skills help to make sure that (a) accurate information is shared, (b) expectations are shared, and (c) trust is established. As a manager, you will need to help staff develop communication skills, which are especially important when concerns arise. There are two important things to consider when helping staff and families resolve concerns: the level of urgency of the concern and the ability of the people involved to communicate well. Even when the problem seems small, if family and staff are not able to communicate effectively, the problem can be difficult to resolve.

When issues come to your attention, you will need to gather as much information about the concern as possible so you understand what the true problems are and how to support communication between those involved. You may need to meet with families and staff members. A meeting with the family and staff members can allow everyone to share their feelings and agree on a plan for resolution.

当家庭成员担心,没有声音t easily resolved, necessary paperwork must be completed. You will need to help staff learn how to complete this paperwork and remind them of this responsibility when concerns arise. Classroom staff may need administrative assistance. Some staff members will be more likely to seek help than others, and it will be important for you to communicate appropriate times to bring a matter to your attention. You are in an important position to not only help resolve concerns between families and staff members, but also to help teachers gain skills to use in the future. When you have the opportunity to talk with staff members about a concern, help the staff member (a) process his or her emotions, (b) think about the family’s position on the matter, (c) think about the causes of any misunderstandings, and (d) to empathize with the child and family.

找到与家庭沟通的“正确的”时间

Although communication with families should be ongoing throughout the year, you should help staff members understand the appropriate times for certain conversations with families. For example, imagine staff members are having discipline problems with a child. The staff members might feel it is appropriate to discuss this at pick-up time. This approach, however, does not allow the parents to prepare themselves for the conversation. Talk with staff members about planning ahead for difficult conversations: how will these conversations be planned? Where and when are they best to occur? Who will be involved? When staff members need to discuss serious issues with families, a formal discussion should be scheduled. This will maximize the likelihood that all parties will be satisfied with the outcome. Parent will feel respected and able to prepare in an environment that focuses on outcomes and collaboration. This kind of outcome cannot occur at the end of the day during pick up.

进行个人会议

有时有理由工作人员与家庭成员有个人会议。这可能是讨论孩子的开发或行为问题，或者只是作为例行办理登机手续。无论是什么原因，剩余积极和尊重对工作人员进行会议至关重要。您的职责是在会议之前准备工作人员并在整个方面提供支持，在某些情况下，您将参与会议和其他案件，您将不会出席。您应该通过以下方式帮助工作人员：

家庭会议是加强家庭伙伴关系的好方法。它为家庭成员个人关注并允许他们自由地讨论孩子的发展，进步，困难或成功。积极的家庭会议将在工作人员和家庭成员之间建立债券，这可能使家庭在未来讨论其孩子的舒适。

如何促进与家庭的有效沟通

解决工作人员的保护急

作为一个经理，重要的是，当员工觉得家庭不适合他们的孩子时，有时会出现有时会发生冲突的迹象。西红的婴儿幼儿课程的计划创造了这个词保护敦促as a way to describe these types of feelings. It’s natural for staff members to feel protective of the children and youth in their care on a daily basis. However, if these feelings go unchecked, they can often lead to relationship problems between families and staff.

重要的是，你创造一个家庭和员工感到安全的环境，在不担心自己或儿童的情况下毫无畏惧地分享他们的感情。当您承认这些感受是自然的，并为正在进行的沟通提供机会时，将加强信任发展和关系。

采取“为什么不”的方法

A family-centered practice that nurtures the development of respectful relationships honors the requests and preferences families have for their children. As Greenman said, “When parents ask us for a change in their child’s routine, a special activity, or a different way of doing things, we genuinely ask ourselves, why not?” This doesn’t mean that requests should be met with an automatic “yes,” as there are valid reasons in some cases that the answer must be “no.” Embracing a “why not” approach means that you and staff are open and flexible when it comes to addressing families’ requests. Just because something has not been done before does not mean it cannot be done. Think about a time when you had an idea dismissed before there was any discussion about its merit. How did this make you feel? Similar to families with unconsidered requests, you probably didn’t feel respected.

When staff see you taking a “why not” approach with families, they are encouraged to do the same. This approach can also lead to new ways of doing that be of benefit to everyone. Promoting family choice within the boundaries of the program is a tangible way to demonstrate respect.

Model Effective Communication

您是员工的榜样。您的沟通技巧可以在您的程序中产生差异。您可以做些促进良好沟通的事情包括：

1. 提供具体和事实信息（例如：我今天在圆周时间静静地看到佩德罗！）
2. 询问问题（例如：您是否关心某事？）
3. 释义（示例：如果我正确听到你，你担心其他孩子不吃很好。）
4. Encourage the person to continue talking (example: Tell me more about what makes you think Ms. Jones doesn’t like Anthony.)
5. Think about the person’s point of view (example: Think “This mother wants the best for her son even though I disagree with what she’s saying.”)
6. Respect cultural and family communication differences (example: Ask a parent how, what, and with whom he or she wishes to communicate.)

在谈论家庭时，您还必须在谈论家庭时模拟公平行为。很容易成为别人的防守或批评。工作人员也很自然地想要向将会理解的人“通知”家庭。但工作人员应该听到你对家庭发表言论，以证明你对家庭的尊重。即使您不同意家庭成员的行为，或者您可能会对家庭情况感到沮丧，因此对家庭的负面讲话并没有帮助这种情况。相反，您可以通过谈论疑虑和您能够做些什么来展示同情。

家庭成员可以对与孩子经历相关的因素变得情绪化，特别是当家庭不信任员工或沟通有问题时。工作人员可能难以应对家庭成员的情绪。这样的情况可能是您建模良好互动技能的理想时间。在响应情绪时，你应该有两个重要的事情：确定这个人的感受，告诉他或她理解感受。这验证了这个人的感受。在处理他人的情绪时，避免情绪反应。它很容易被防守或冒犯，但仔细思考你的反应将减少这个问题变得更加激烈的机会。例如，考虑一下母亲在会议期间生气。她开始大喊大叫，并指责员工无能。收集一些信息（使用上述提示）后，您可以说，“女士 Adams, it seems like you’re upset that Kamaya isn’t making the progress that you hoped she would. I understand why you feel this way, and we’re going to talk about what we can do as a team to help.”

In Summary

有效的沟通构成家庭感到欢迎，赞赏和支持所需的基础。本课程表明，您和您的员工可以通过维护开放的沟通方式来吸引家庭。

You communicate effectively when you:

• 模型包容性，文化敏感和响应性实践
• 与工作人员一起参加家庭会议
• 尽可能采取“为什么不”方法