Know

Communicating with others can be both simple and complex at the same time. Have you ever been surprised that someone misunderstood a message you thought you had communicated quite clearly?

在日常Hellos和再见，以及更正式的活动期间，照顾者和家庭之间的沟通上市a planned home visit orfamily meetings. All of these opportunities require you to be aware of many of the family’s characteristics, including tone, choice of words, and nonverbal communication, such as facial expressions and body language. When you are aware of these characteristics, you can better communicate in ways that are most supportive and respectful of families while keeping in mind this may be the family’s first experience with an early care and learning program. Families will be eager to know how their infant or toddler is doing, and you can support comfortable communication by offering encouraging responses and asking for clarification if something is not understood.

与家庭沟通的重要性

Communication is the basis for any strong relationship and it is especially important with respect to family engagement in early childhood education programs (Baker & Manfredi-Petitt, 2004). Communicating with families is about listening, sharing information and working toward common understanding.

When families communicate with you openly and effectively, you can better understand what is happening at home, as well as what goals, hopes and dreams families have for their infants and toddlers. When you communicate effectively, families are better able to understand what is happening during their infant’s or toddler’s day and how they are developing and learning. Make a point of communicating with parents both when they drop off and pick up their infant or toddler. If you speak with a family in the morning but are not in the room during pick up, communicate to another caregiver what you were told by the family and what should be relayed to them about the child’s day. When you and families communicate and share information, you can become even more aware of the infant or toddler’s strengths and possible areas of need in an effort to work together and support ongoing development.

与家庭沟通的方式

计划使用对他们所服务的家庭的不同语言和文化背景敏感的通信实践至关重要。每个家庭都教他们的幼儿如何在自己的文化中取得成功。

通信偏好可能与文化或社区价值，优先事项和承诺有关。例如，Sohn和Wang（2006）发现，韩国出生的母亲甚至那些讲英语的人，难以与教师面对面沟通。他们的偏好是通过电子邮件或计划信函与教师沟通。与家庭沟通时，理解和考虑也很重要：

• Different forms of greetings and use of titles that may be preferred
• Male and female roles defined within various cultures
• Non-verbal communication and body language (e.g. eye contact, use of touching, use of physical space)

You can ask questions to learn how families would like to communicate about their infant’s or toddler’s day. Some families may prefer face-to-face conversations while others prefer telephone or regular (daily) notes. Other ways of communicating with families include:

• 节目网站
• Email
• 家庭会议或会议
• 新闻稿
• 兴趣的文章

Families will also help set the pace for their communication with you. It is important to acknowledge it can take time for families to feel safe, comfortable and friendly. Different forms of communication can play an important role in easing the process. Using a combination of communication styles with families might work best for their needs to be met. Other ideas may be to translate written communication into the home languages of the families supported in the program and consider having translators that are regularly available for face-to-face or phone communication.

与家庭谈话困难

Conversations with families can be difficult for a number of reasons. Sometimes, you might worry that families will be upset by something you share and even decide to enroll their child in a different setting. You may also worry the family will stop communicating with you altogether. While conversations with families about concerns may be difficult, they can provide you an opportunity to express your care for a family, as well as the infant’s or toddler’s development and learning, in a thoughtful way.

误区也可以作为您的观点和对某种情况的理解可能与家庭成员的观点不同。在这些实例中，考虑到某种情况是有助于考虑的多个视角。例如：

作为护理人员，您希望为您的计划中的婴儿和幼儿提供最佳照顾，并且您有机会始终如一地观察和了解他们最早的发展。您的观察，笔记，筛选和评估有助于确定可能在早期可能出现的需求和可能的需求领域。与家庭分享这些问题是支持策划过程的第一步。

看到the handout,与家庭分享顾虑, for additional ideas and resources.

Benefits for Infants and Toddlers

Communication with families is critical to the process of creating supportive interactions and experiences for infants and toddlers. Infants and toddlers can benefit from effective communication between families and caregivers because:

• 它有助于家庭和照顾者意识到婴儿和幼儿在特定一天的需求。
• When positive, healthy communication is being modeled, infants and toddlers learn skills that will help them in their own social development.
• Infants and toddlers can establish healthy relationships with their caregivers when they see that their families trust and communicate with them.
• The caregiver can build more effectively on the infants’ and toddlers’ interests and developmental needs.
• 家庭和护理人员之间的联系是开发高质量早期护理和学习环境的重要组成部分。yabo电子游艺

看到

Watch the video below to learn about having difficult conversations with families. Refer to the content two sections above for more ideas on how to communicate about difficult situations.

Do

There are multiple ways to communicate with families and share information. Try an idea below to communicate:

• Use a back-and-forth notebook to share highlights from the infant or toddler’s day; the family, in turn, can refer to observations and any particular needs of the infant or toddler for that day.
• 为每个家庭创建一个文件夹 - 提供空间和方式来共享日常票据回家并从家庭收集信息。
• Schedule home visits or conferences with families several times a year.
• Create a lending library to include books on parenting, ways to support infant and toddler development, ways to play with infants and toddlers, etc.
• Create and offer home story bags that include notebooks and disposable cameras — families can take photos, record comments or write messages for their infant or toddler.
• Arrange for a guest speaker to share information and present on topics based on families’ interests.
• 询问家庭分享一个“我的书”主演他们的婴儿或幼儿，其中包括婴儿或幼儿享受的图片和活动。
• Take photos of infants and toddlers engaged in play activities and learning. Write captions for the pictures and give them to their families.

观看此视频以了解更多您可以与家庭沟通的方式。您还可以下载附件，家庭会议, to learn more about holding a conference with a family as an opportunity to share information, observations and questions.